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Shipping & Delivery Policy

Effective Date: 1st Mar, 2021
Last Updated: 1st Apr, 2025

At BAJ Interiors, we provide comprehensive turnkey interior design solutions, ensuring that all materials, furniture, and custom-built elements are delivered and installed efficiently. This policy outlines our shipping and delivery procedures for full-service interior design projects.

1. Shipping & Delivery Scope

  • We manage the procurement, transportation, and installation of all interior design components, including furniture, decor, modular fittings, and custom-built elements.

  • All products and materials are sourced specifically for each project; we do not maintain stocked items.

  • Delivery and installation services are available within [Bengaluru/Hyderbad/Mumbai] and may vary based on project location and logistical feasibility.

  • International shipping is not available unless explicitly agreed upon in the project contract.

  • Turnkey interior projects include phased deliveries aligned with the project's execution timeline.

2. Delivery Timelines

  • Delivery timelines are project-specific and depend on design approval, material procurement, and execution schedules.

  • Custom furniture, modular fittings, and built-in design elements typically require 45/60/90 working days for production and delivery.

  • For full-scale interior projects, phased deliveries will be scheduled according to construction and installation milestones.

  • Clients will receive a detailed project timeline upon finalization of the design and contract agreement.

3. Shipping & Delivery Charges

  • Shipping and delivery charges are included in the project cost unless specified otherwise.

  • Any additional logistics costs (such as specialized transportation, hoisting, or on-site assembly) will be communicated prior to dispatch.

  • For large-scale projects, transportation and logistics costs will be detailed in the project agreement.

4. Order Tracking & Updates

  • Clients will receive project updates, including procurement and delivery schedules, via email or direct communication from our project management team.

  • Any delays due to supplier constraints, production issues, or external factors will be communicated promptly.

  • On-site installation progress will be shared periodically with the client.

5. Inspection & Acceptance

  • Clients are required to inspect delivered materials and completed installations during the handover process.

  • Any visible damages or defects must be reported within 24 hours of installation.

  • Once the project is officially handed over, BAJ Interiors will not be responsible for damages caused by external factors or third-party handling.

6. Delays & Exceptions

  • Delays due to force majeure events (such as natural disasters, strikes, or transport restrictions) are beyond our control, and clients will be informed of any changes to the delivery schedule.

  • Unforeseen site-related challenges (such as structural modifications or pending civil work) may impact delivery and installation timelines.

7. Returns & Replacements

  • Since all materials are custom-sourced and made-to-order, returns are not accepted.

  • Replacements will only be considered in cases of manufacturing defects or transit damage, subject to inspection and approval.

  • Clients must notify us within 48 hours of installation in case of defects requiring replacements.

  • Rectifications and modifications for custom interior projects will be handled as per the project agreement.

8. Contact Us

For any queries regarding shipping, delivery, or project timelines, please contact:
 

BAJ Interiors

Address: No 13/10, Whitefield, Thirumalashettyhally, Anugondanahally, Bengaluru, Karnataka 560067

Email: info@bajinteriors.com
Phone: +91 9916666877

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